Discounting an Amazon order

Can anyone tell me how to refund partial monies on an order received inside amazon account please?

Comments

  • edited February 16

    Manage Orders
    Refund Order
    then Choose Reason and Amount

    e.g.

    Order amount Prior refund Amount to refund
    Refund full amount
    Product £ 7.99 £ 0.00
    £
    Max: £ 7.99
    Outbound shipping £ 2.80 £ 0.00
    £
    Max: £ 2.80
    Return delivery concession £ 0.00 £ 0.00
    £
    Max: £ 15.60
    Other concession £ 0.00 £ 0.00
    £
    Max: £ 20.00
    TOTAL £ 10.79 £ 0.00 £ 0.00

  • Thanks Angela, but I have no 'Refund Order'
    I have
    Buy Shipping
    Confirm Shipping
    Print packing slip
    Cancel Order

  • Has it been marked as sent? You can't refund until dispatched.

  • Arrrgghhhhh Bisto!
    That's the reason I cannot see it.
    Thanks again.
    I'm waiting for customer to agree to accept it. Bent spine on a New book.

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